Shipping policy

Thank you for shopping with HotFuel Clothing. We’re committed to getting your order to you as quickly and safely as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.

📦 Shipping Destinations

We currently ship to:

  • All locations within the United Kingdom (including Northern Ireland, Scotland, and Wales)

  • Selected international destinations (Europe, North America, Australia, and more – check availability at checkout)

If your country is not listed, please contact us at support@hotfuel.co.uk to inquire about a custom shipping solution.

🚚 Shipping Options & Rates

UK Standard Delivery

  • Cost: £3.99 (Free on orders over £50)

  • Delivery Time: 2–4 working days

UK Express Delivery

  • Cost: £6.99

  • Delivery Time: 1–2 working days (order by 1 PM Mon–Fri for same-day dispatch)

International Standard Delivery

  • Cost: Calculated at checkout based on location

  • Delivery Time: 5–10 working days (may vary by country)

Customs & Duties (International Orders):
Buyers are responsible for any customs, duties, or taxes imposed by the destination country.

⏱️ Order Processing Time

  • Orders are processed Monday–Friday (excluding public holidays).

  • Most orders are processed and shipped within 2–3 business days.

  • During peak times (e.g., sales or holidays), processing may take longer.

  • Orders are ALL hand printed to order.

📬 Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your parcel.

🚫 Delivery Issues

If your parcel is delayed, lost, or arrives damaged:

  • Please contact us within 7 days of the expected delivery date.

  • We will work with our shipping partners to resolve the issue promptly.

  • Incorrect addresses provided at checkout are the responsibility of the customer. Please double-check your shipping details.

🌍 Brexit & EU Shipping Notes

Due to Brexit, shipments to EU countries may experience delays or additional customs charges. We are not liable for any such charges or delays.

📞 Need Help?

For questions about shipping, your order status, or special delivery requests, please reach out to us:

Email: hello@hotfuel.co.uk
Returns & Shipping Centre: www.hotfuel.co.uk