Returns

If you're not 100% happy with your order, we’ll try not to take it personally (but we might shed one small tear into our tea).

Here’s how to return an item without drama:

You’ve got 28 days from when your order was dispatched to send it back

Items must be unworn, unscented (no perfume, please), and in sellable condition

All returns must be requested via the HOTFUEL.CO.UK website

You’ll receive a return form—you MUST include this with your return or we can’t process your refund (rules are rules)

Please don’t:

Send items back without a return request.

Return anything after 28 days (sadly, we won’t be able to refund you).

Expect us to cover return postage - we’re a small business, not a multinational.

Important stuff:

Refunds are processed within 7 working days of receiving your return.

Use a tracked service and get proof of postage—we can’t refund what we never receive.

Lost returns = your responsibility (we know, it's annoying, but that's how the post works)

Sale items?

We don’t offer exchanges on sale items, but we’re happy to refund you or issue a gift voucher, so you can treat yourself later.